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Frequently Asked Questions


Why select Great Chalets to host your next visit to this beautiful area?
Why not just get a hotel/motel room versus a chalet?
What is provided when I rent a chalet and what is not?
Do I have to clean the chalet when I leave?
Tell me more about the Owners Clubs:

What is your pet policy?
What does Flat Rate mean?
Is there a minimum number of nights that is required?
What are the Check in and Check out times?
How do I go about renting a chalet and what is required to do so? 

Why select Great Chalets to host your next visit to this beautiful area?
Great Chalets was started with one question "Why can't a family get a great deal on a great chalet, and when they arrive have no surprises in what they were getting?"  Those two items were the driving force in starting "Great Chalets".  Great Chalets is a professional rental company without allot of overhead, because of this we can pass the savings onto our customers.  This is why we do not charge a "per person" rate or any extra unnecessary charges to your stay.  Our chalets are personally selected and we specifically look for great views or great features that will set the properties above the others on the mountain.  With our streamlined operations, we don't need to represent every chalet that approaches Great Chalets to join our program.  This is what makes our selection for your stay one of the best available.  Our chalets are cleaned very thoroughly, after all we do pay our cleaners more than any company on the mountain!  We also have our fireplaces inspected every year for safety reasons and our chalets are exterminated every single month, even in the winter.  All in all it adds up to a great affordable vacation for a family in a memorable, clean and comfortable chalet with NO SURPRISES!  We do hope to host your visit to Gatlinburg and will work to earn your business year after year!
Great Chalets Management
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Why not just get a hotel/motel room versus a chalet?
Almost all of our chalets have hot tubs, pool tables, fireplaces, grills, and fully equipped kitchens.  The peacefulness and individual privacy cannot be beat with a chalet and it will surely create wonderful memories of your stay here!  Hotel and motel rooms in downtown Gatlinburg will cost anywhere up to $179.00 per night and all you have is beds, bathroom and a TV.  You will never regret staying in a chalet with us and will probably never go back to hotels and motels after discovering all the extras you get for so little difference in price!
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What is provided when I rent a chalet and what is not?
We provide all of the bed, bath and kitchen linens.  We also will supply you with a starter amount of dish soap, dish washer soap, laundry detergent, body soap, paper towels and toilet paper.  For many guests, these starter amounts last them during their stay, however, if you should run out we have grocery stores both in Gatlinburg and Pigeon Forge where you can pick up some extra supplies.  If you would like fresh linens while you are here, each chalet has a washer and dryer.  Also, all of our chalets have charcoal grills so if you would like to grill out, don't forget your charcoal.  Each chalet also has a private phone line (mostly tone dialing), cable/satellite TV and most chalets have a stereo system of some type and usually a VCR.
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Do I have to clean the chalet before I leave?
You do not have to clean the chalet when you leave.  We do, however, ask that you place the garbage in the appropriate "bear proof" trash containers that are provided for you outside of the chalet.
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Tell me more about the Owners Clubs:
There are three wonderful owners clubs on the mountain in Chalet Village.  As a guest of Great Chalets you will have full access rights to these owners clubs.  The pass, information and directions to the owners clubs are placed in the chalet from mid May to late September which is the operating months of the owners clubs.  Each facility has different offerings, however, all facilities have a swimming pool.  For more information on these clubs, please give us a call.
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What is your pet policy?
Pets are only allowed at pet friendly chalets. Chalets that have a no pet policy will not allow pets of any kind.  If you decide to go against the no pet policy and bring a pet with you, you will automatically be charged $200.00 for the additional cleaning and disinfecting costs.
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What does "Flat Rate" mean?
It means we do not have any processing fees, hot tub fees or per person fees.  The only additions to the nightly rate listed are sales tax and a cleaning fee.
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Is there a minimum number of nights that is required?
Yes.  Our normal minimum number of nights required on a reservation is two, however, during the June, July, October and holidays, our minimum number of nights required is three. 

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How do I go about renting a chalet and what is required to do so?
To reserve one of our beautiful chalets you can 1) reserve the chalet on-line or 2) you can call us at 800-599-6444.  We do require a two night deposit at the time of your reservation and we accept Visa and Master Card.  You can also send us a personal check or money order and it must be received within seven days of making the reservation or the reservation will be cancelled.  We require to rent a one and two bedroom chalet that you be 21 years of age or older.  For our three bedroom and up units, we require the renter to be 25 years of age or older.  In addition, all reservations must be "Paid in Full" two weeks before your arrival date as we do not have an office that you check in and out of and use a security code system for chalet entry.
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What are the check in and check out times?
Our check in policy is 4:00 p.m. daily and check out is 10:00 a.m. daily.
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for creating a wonderful Smoky Mountain memory!

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